Frequently Asked Questions

General

Does Cilutions sell software?
Yes. Cilutions' software products are Windows and Linux applications. They are compatible with a wide variety of platform types and installation can be performed by a customer on compatible hardware platforms. Installation wizards ease the process of installing and configuring in a customer's environment. They also come as pre-installed software images on customer-selected hardware platforms. Such "factory installed" software is typically performed by a third party system integrator or an equipment reseller (e.g., a set-top box (STB) reseller) using a compatible image built according to customer specifications and provided to the third party by Cilutions. Cilutions products are also available as middleware to be bundled with a software vendor's application and combined into a complete image suitable for installation in a STB for ultimate deployment with an end user.
Does Cilutions sell hardware?
Yes. You can purchase our Media Players directly from our website. Each Media Player comes pre-installed with all of the software that you will need to setup and manage your digital signage or video-on-demand network. Please contact us for bulk or US government purchases.
Does Cilutions sell engineering services?
Yes. Cilutions provides customization of its digital signage products to satisfy specific customer requirements.
Does Cilutions sell digital assets (videos, images, etc.) for use in digital signage networks?
No. While Cilutions does not create (or sell) original video content, we can format a customer's content to work within our Media Players. This service is made available to any customer who is part of Cilutions' Digital Signage Network.
What are Cilutions software products?
Cilutions offers four software products for use in digital signage networks. The DMB Screen Builder is used to design the screens within your network by positioning the digital assets where you would like to show them. The DMB Content Distribution product is used, in multicast enabled networks, to send and receive all of the digital assets needed to play the screens in your network. The DMB Media Player is used to play the screens at each of the locations in your network. And the DMB Management Applications are used to remotely control and monitor the players and screens in your network.
Does Cilutions operate a digital signage network?
Yes. Please click here for more information on Cilutions' Digital Signage Network.
Does Cilutions sell products and services to network operators?
Yes. Network operators use Cilutions' products as critical pieces in the overall network architecture. They further rely on our expertise to monitor and maintain their digital signage network.
Does Cilutions sell support services to network operators?
Yes. Cilutions provides "Tier 3" Engineering Services to network operators in the day-to-day support of a digital signage network. This includes trouble-shooting, problem analysis, and resolution of customer issues not resolved by a network operator's help desk and "Tier 2" service.
Does Cilutions offer software products as "middleware" to be combined with other applications on a target platform?
Yes. Cilutions' middleware applications can be combined with middleware from other software vendors and installed on a set-top box (STB) creating a complete solution, satisfying customer requirements. Cilutions works with other software vendors and provides engineering support services as needed.
Can I play live video in my digital signage or video-on-demand network?
Yes. Cilutions' Media Players support the HTTP Live Streaming protocol. This will allow you to stream a variety of live Internet video sources directly onto our Media Players. Click here to see the list of channels that are offered with the purchase of an A140 or A540 Media Player.
Can I play my Livestream.com Channel in your Media Players?
Yes. Cilutions' Media Players support those Livestream.com Channels that are published via the Livestream Procaster. The Livestream Procaster products an HTTP Live Streaming video which can be played in Cilutions' Media Players. The video can be displayed full-screen, as in a video-on-demand application, or in a portion of the screen as in a classic digital signage layout.
How does Cilutions offer dynamic data-driven display elements in the DMB Media Player?
The following list presents the Digital Media Bridge generalized approach to "data-driven" display elements:

1. The multiple display elements (i.e., zones on a screen) can each be updated independently. These elements include:
    a) RSS feeds
    b) PNG, JPG, and other static images
    c) Scrolling text messages
    d) Static multi-line text messages
    e) Videos
    f) Playlists for videos or static images

2. These individual elements correspond to files stored locally on the hard drive in the player (or on a shared HD accessible
    to the player)

3. The player software constantly monitors the relevant file set for the screen being played. If any element changes (i.e., the
    file corresponding to the element [e.g., a static image] gets updated) the player "applies" the new element within a few
    seconds

4. Files can change on the player either by being "pulled" periodically by the player (e.g., an RSS feed every few minutes) or     by being "pushed" to the player (multicast file distribution, ftp file distribution, shared file access)

5. "Filters" running on an external machine (e.g., on the same machine as the Screen Builder) are designed to interact with
    external data based on "rules" unique to each filter. For example, a filter program may retrieve web-based RSS news
    feeds from a customer's subscription account and dynamically create a "filtered" RSS file for distribution to media players
    based on a customer's dynamic preferences (e.g., time-of-day requirements)

6. These "filters" are typically written by our customers in a language and model they prefer (e.g., a php program). The only
    requirement is that the filter produce a file compatible with the media player and display element where the file will take
    effect (e.g., a static image formatted correctly)

7. Lastly, the media player includes an "on-demand" command/response API which let's an external filter issue a command
    to a media player to, for example, "apply" a file change immediately. Here a customer is offered real-time control over
    display element updates.
How do I contact Cilutions to find out more about their products?
phone : 1-877-515-4004 . email : sales@cilutions.com

The Digital Media Bridge (DMB) Software Products
What are the basic software components of a digital signage network using Cilutions' DMB products?
Digital signage networks with Cilutions' DMB products consist of:

1. Image creation/editing applications (e.g., Adobe Illustrator) to create static image files.

2. Video creation/editing applications (e.g., Adobe Premiere) to create video files.

3. The DMB Screen Builder to combine the videos and static images into screens, preview the results and
    publish for distribution.

4. For multicast enabled networks, the DMB Content Distribution Sender and Receiver products, or equivalent, to distribute
    files to remote media players on a private network (e.g., satellite-based, local campus, or within a hotel). Or, for public
    networks (over the Internet) a network administrator can use the built-in FTP capabilities to deliver content.

5. The DMB Media Player to play screens on locally connected TVs.

What are the basic components of an Internet-based IPTV network using Cilutions' DMB products?
Internet-based IPTV networks with Cilutions' DMB products consist of:

1. An encoder (e.g., Envivio) which encodes analog video into an IP stream with a payload of compressed video in
    a standard format (e.g., h.264) suitable for playback on destination media players (e.g., set-top boxes).

2. The DMB Darwin Streaming Server application which accepts the IP stream from the encoder and reflects the stream to
    one or more remote players (e.g., set-top boxes) connected over the Internet.

3. The DMB Streaming Transport Receiver Agent in each remote player to repair packet loss and video jitter experienced over
    the unpredictable Internet connection.

4. A media player application in the set-top box (typically provided by the manufacturer and included with the box) which
    decodes and plays the video stream on a locally attached TV.

Which of Cilutions' DMB management products are suitable for use on an Internet-based IPTV and digital signage network?
The DMB Management applications are highly recommended but optional in an Internet-based network and consist of:

1. A DMB SNMP Agent in each remote player to provide SNMP management of the agent over an Internet connection.

2. A DMB SNMP Proxy Server to provide connectivity between SNMP Manager applications and individual remote players.

3. SNMP Manager applications (e.g., HP Openview) to enhance health and status monitoring of IPTV and/or digital signage
    hardware/software components in the network.

4. A DMB Telnet Agent in each remote player to provide telnet management of a player platform (e.g., a set-top box)
    over an Internet connection.

5. A DMB Telnet Proxy Server to provide connectivity between the data center and individual players (e.g., set-top boxes)
    on the Internet.

What are the minimum products that I need to operate a small digital signage network (e.g., less than 10 screens)?
To operate a small digital signage network with no live TV and no multicast file distribution requirements, the following
applications are needed:

1. Third party video and static image editing applications to create assets compatible with the media player platform
    (e.g., h.264 transport stream video files for set-top box playback).

2. The DMB Screen Builder with publishing points into each of the 10 media players controlling the screens.

3. The DMB Media Player on each of the 10 media player platforms (e.g., set-top boxes).

What do I need to operate a satellite-based digital signage network?
To operate digital signage over a satellite-based network the following applications are needed:

1. Third party video and static image editing applications to create assets compatible with the media player platform
    (e.g., h.264 transport stream video files for set-top box playback).

2. The DMB Screen Builder with publishing points into a content distribution system (e.g., DMB Content Distribution).

3. The DMB Content Distribution Sender, or equivalent, providing multicast file distribution service to widely
    distributed media players each running the DMB Content Distribution Receiver, or equivalent.

4. The DMB Media Player on each of the media player platforms (e.g., set-top boxes).

What do I need to operate an Internet-based digital signage network?
To operate digital signage over an Internet-based network the following applications are needed:

1. Third party video and static image editing applications to create assets compatible with the media player platform
    (e.g., h.264 transport stream video files for set-top box playback).

2. The DMB Screen Builder with publishing points into a content distribution system (e.g., DMB Content Distribution).

3. The DMB Content Distribution Sender, or equivalent, providing Internet-based file distribution service to widely
    distributed media players each running the DMB Content Distribution Receiver, or equivalent.

4. The DMB Media Player on each of the media player platforms (e.g., set-top boxes).

5. Optional: Cilutions' management products useful for tracking the health and status of media players.

What do I need to do to include live TV within my digital signage screens?
If you want to show real-time video on set-top boxes (that is, not files downloaded onto the media player hard drive but live TV or another real-time video source), this can be done in one two ways:

1. You can use a separate product which receives the live, local, analog TV signal and multicasts it to the local network
    where a media player resides. There are third party boxes which do this; Cilutions does not make them.

2. Or, you can play a live HTTP video stream over the Internet. Click here to see the list of channels that are offered with the
    purchase of an A140 or A540 Media Player.

Then you can use the DMB Screen Builder to create "zones" on the screen where live video should be played. In this case, the DMB Media Player will "catch" the configured real-time video stream and play it in a zone on the TV as instructed.

Click here to learn more about our live video solution.
Media Players
How do I update the configuration settings on the A140 or A540 Media Player?
To access the configuration page on the A140/A540 Media Player, take the following steps:

1. When the box is first turned on and connected to a TV, the Configuration Screen is shown.
    One of the settings on the screen is the local IP address of the Media Player.

2. From another computer on the network, connect to the Media Player with the following address:
    http://[local ip address of the media player]/config.

3. To save changes made to the Media Player, please consult your account administrator for the required password.

How do I add videos to the Media Player?
Adding videos, or other digital assets, to the Media Player set-top box can be done in one of the following ways:

1. Using Cilutions' DMB Sender and Receiver - You can use the DMB Sender and Receiver in multicast mode to remotely
    deliver files over a multicast network.

2. Using Cilutions' DMB Receiver only (pull mode) - You can use the DMB Receiver installed in the Media Player to download
    files over the internet, onto the set-top box from a remote FTP server.

3. Using Cilutions' DMB Receiver only (push mode) - You can use the DMB Receiver installed in the Media Player to push files,
    over a private network, onto the set-top box from an external application (e.g., the DMB Screen Builder).

4. Using a Flash Drive - The Media Player supports delivering files to the box using a flash drive via the USB port on the front
    panel of the set-top box.

How do I convert videos for playback on the Media Player
Use 4Easysoft Total Video Converter to convert videos to Transport Stream format.

1. Download and install the 4Easysoft Total Video Converter application.

2. Open the 4Easysoft Total Video Converter application.

3. Select Add File button, and select the video to convert.

4. Choose the MPEG2-TS HD Video (*.ts) Profile.

5. Select the Settings button.

6. Choose the 1280x720 resolution.

7. Choose 7000Kbps as the Video Bitrate.

8. Select OK to close the window.

9. Change the Destination Directory to the ..\DMB Screen Builder\content directory.

10. Select the Start button.

The new .TS video will be available in the ..\DMB Screen Builder\content directory.

How do I get content from a Media Player to a PC on the same LAN to edit screens with the DMB Screen Builder?
1. Determine the local IP address of the A140/A540.
    Note: The IP address can be found on the Configuration Screen when the A140/A540 is first turned on.

2. Open the DMB Screen Builder application [] from the desktop.

3. Select the Publishing Profiles button [] in the toolbar.

4. Select the Add Profile button.

5. Enter the IP address of the A140/A540 in the Profile column and select the Enter key on your keyboard.
    Note: The other required fields are automatically filled in.

6. Select the Save button.

7. Select the Screenlist icon [] and enter the following 2 attributes in the Attributes panel:
     - Content Directory: "C:\Program Files\Cilutions\DMB Screen Builder\content"
     - Publishing Profile: [The IP address of your A140/A540]
     Note: The other required fields are automatically filled in.

8. Select the FTP Client button [] in the toolbar.

9. Once the files are displayed, select the files in the list (hint: click and Shift-click can be used to select a range of files) and
     then click the Get Selected button.

10. Once the transfer is complete, select the Done button
      Note: All of the selected content has now been transfered into the ../content directory on your PC.

11. Select the Open button [] in the toolbar to open a new Screenlist.

How do I publish screens from the DMB Screen Builder to a Media Player on the same LAN?
1. Determine the local IP address of the Media Player
    Note: The IP address can be found on the Configuration Screen when the Media Player is first turned on.

2. Open the DMB Screen Builder application [] from the desktop.

3. Select the Publishing Profiles button [] in the toolbar.

4. Select the Add Profile button.

5. Enter the IP address of the Media Player in the Profile column and select the Enter key on your keyboard
    Note: The other required fields are automatically filled in.

6. Select the Save button.

7. Select the Screenlist icon [] and enter the following 2 attributes in the Attributes panel:
     - Content Directory: "C:\Program Files\Cilutions\DMB Screen Builder\content"
     - Publishing Profile: [The IP address of your Media Player]
     Note: The other required fields are automatically filled in.

8. Once the changes to the Screenlist are complete, select the Save button [] and then the Publish button [] in the
    toolbar. Once you Publish the Screenlist, the DMB Screen Builder will determine which files are new or have been
    updated and therefore need to be delivered to the Media Player.

9. When the DMB Screen Builder has finished reconciling, select the files you wish to deliver to the Media Player.

10. Click the Publish Selected button.

11. When the transfer is complete, select the Done button.

How do I configure a Media Player and an FTP server to update screens remotely over the Internet?
The following steps outline how to setup a Media Player and an FTP server in order to update/send screens to a
Media Player connected over the Internet via an FTP server

Configure the Media Player to pull content from an FTP server
Note: The FTP server that you use must support either FTP or FTPS protocols.

1. With the Media Player on the same LAN, go to the following URL in your web browser:
     http://[ip address of the media player]/config

2. Scroll down to the FTP Settings section and fill in the following required fields:
     - Server: Name or IP address of the FTP server (e.g., ftp.digitalmediabridge.com)
     - Port: Port number on which to connect. This is usually 21.
     - User: FTP login username
     - Passwd: FTP login password
     - Home Directory: The name of the directory, under the root directory, to look for content. For example, if you were
       to create a directory named Content in the root directory of your server, then this value would be Content.
     - Refresh Interval (sec): The number of seconds to wait before looking for new content on the FTP server.

3. Scroll to the bottom of the page, enter the Password and click the Submit button.

4. On the System Updated screen, enter the Password again and click the Reboot button.

Setup the FTP server

1. In the root directory of your FTP server, add the following 2 directories:
     - tmp: This directory will be used as a temporary stagging area for files delivered to the FTP server
     - [Name of the Home Directory defined in the FTP Settings (e.g., Content)]: This is the directory where all of the files
       will be stored.

Create a Publishing Profile in the DMB Screen Builder

1. Open the DMB Screen Builder application and select the Publishing Profiles button [] in the toolbar.

2. Select the Add Profile button.

3. Enter the following required fields as follows:
     - Profile: Any unique identifier (e.g., Remote Media Player)
     - Client Directory: ftp://[User]:[Passwd]@[Server]/[Home Dir] (e.g, ftp://admin:admin01@digitalmediabridge.com/A540)
     - Publish Directory: ftp://[User]:[Passwd]@[Server]/[Home Dir] (e.g, ftp://admin:admin01@digitalmediabridge.com/A540)
     - Transfer Directory: ftp://[User]:[Passwd]@[Server]/[Temp Dir] (e.g, ftp://admin:admin01@digitalmediabridge.com/tmp)

4. Select the Save button.

Send Screen(s) from the DMB Screen Builder to your FTP server

1. When you're ready to send Screens to your FTP server, select the Screenlist icon [] and choose the Publishing Profile
    just created.

2. Select the Save button [] and then the Publish button [] in the toolbar.

3. When the DMB Screen Builder has finished reconciling, select the files you wish to send to your FTP server.

4. Click the Publish Selected button.

5. When the transfer is complete, select the Done button.

How do I configure a Media Player for Video-On-Demand streaming on a LAN
The following steps outline how to use Cilutions' A140 or A540 Media Players to quickly and easily offer a Video-On-Demand menu of Transport Stream video files for playback on a LAN. Requirement: These steps assume the use of Cilutions' DMB Screen Builder application to edit the Screenlist file and to push content to the Amino box.

1. Verify that all of the video files that you plan to stream to the Amino box are Transport Stream encoded videos (for steps
    on how to convert videos to Transport Stream format, see the Convert video for playback on Amino Set-Top Boxes
    instructions).

2. On a server in your LAN, download and install the LIVE555 Media Server (http://www.live555.com/mediaServer). Once the
    installation is complete, place all of the Transport Stream files that you wish to stream in the same directory as the
    LIVE555 Media Server executable. Take note of the URL that the LIVE555 Media Server provides which will be used to
    stream your video files (e.g., rtsp://192.168.1.123/NameOfVideo.ts).

3. Download Cilutions' Streaming.Videos.Menu.zip file (Streaming.Videos.Menu.zip) and unzip the contents into the
    ../DMB Screen Builder/content directory. Overwrite any files that may already exist.

4. Using the DMB Screen Builder, open the starter Streaming Video Screenlist file (e.g., dmb.screenlist.00.xml) and edit the
    file as follows:
     a) Under Screenlist >> Screens >> Select Video Screen, click on the VoD Menu asset.
     b) On the rightmost panel, select the "star" button next to the Source attribute of the VoD Grid asset:
            
     c) Edit the existing video streams with the RTSP address provided by the LIVE555 Media Server
        (e.g., rtsp://192.168.1.123/NameOfVideo.ts):
            
     d) Select Save button.

5. If it has not already been created, add the target Media Player to the Publishing Profiles available in the DMB Screen
    Builder application (for steps on how to create a Publishing Profile, see the Push screens from the DMB Screen
    same Builder to a Media Player on the LAN
instructions).

6. Under Screenlist attributes, fill in the Resolution, Content Directory and Publishing Profile attributes.

7. Select the Publish button [] to send the Screenlist, database file and Cilutions logo to the Media Player.

8. Once the files have been delivered to the box, use the Media Player's remote control to select and play the video streams.




How-To Videos




Example Screens




Digital Signage Products

Use Cilutions' Digital Media Bridge products to build the complete digital signage solution

Cilutions offers four software products that are integral to a successful digital signage network. These products together comprise our Digital Media Bridge (DMB) product suite. A network operator can choose any or all of our products to build a successful digital signage network.


DMB Screen Builder

Digital Signage, Menu Board and Video-On-Demand screen authoring application.
Learn More

  DMB Media Player

   Digital Signage, Menu Board and Video-On-Demand player application.
Learn More

  Multicast Distribution

   File distribution sender and receiver applications for multicast enabled networks.
Learn More

  Management Applications

   Network operations center applications and remote SNMP and Telnet management agents.
Learn More


What do you get with Cilutions Digital Signage?


Video-On-Demand

Cilutions digital signage software can be used to build and send Video-On-Demand menus to each screen in your network. The videos that are available for playback can reside on the local set-top box's hard-drive or played via a live video stream.
Learn More
Menu Board

Enhance the current menus for your restaurant with a digital menu board. Digital menus are more than just an eye-catching addition to your restaurant; they are a cost-effective digital solution that produces a better customer experience, decreased costs, and a boost in revenue.
Learn More
Emergency Message

Recently, emergency messaging has grown into a popular feature for large properties. Widely used in universities, the industry has seen emergency messaging also gain popularity in hospitals, corporate office buildings, and hotels, will resume normal playback.
Learn More
Reader Board

Cilutions digital signage offering gives organizations a compelling digital alternative to traditional, static signage. Organizations seeking new and innovative ways to reach their audiences find that a digital readerboard offers flexibility and savings they never could have achieved through traditional, printed displays.
Learn More
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